Our outsourcing consultant team vets every partner across 8 key criteria, so you get a perfect-fit provider tailored to your business.
Starlit is your independent advisor, not a call center operator. Our mission is to match your company with the ideal outsourced call center solution, based on data, needs, and performance standards.
With Starlit’s call center consulting services, you get the right provider, without the RFP fatigue or guesswork.
Defining call center outsourcing goals and service levels
Mapping call volume, call type (inbound, outbound, blended), and technology needs
Shortlisting and vetting pre-screened call center providers
Comparing proposals based on pricing, technology stack, SLAs, compliance, and CX expertise
Facilitating interviews, demos, and reference checks
Monitoring post-launch KPIs and service levels
We ensure every recommended provider is equipped with the right tech platforms, trained agents, compliance certifications, and cultural alignment to meet your brand standards.
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When outsourcing, seamless integration matters. Our recommended partners specialize in leading technologies like:
Step 1
We assess your support model, KPIs, and pain points.
Step 2
We define your call center outsourcing blueprint.
Step 3
We deliver a curated list of 2–3 vetted providers.
Step 4
We guide interviews, demos, pricing review, and security compliance.
Step 5
We support contract negotiation, implementation, and workflow setup.
Step 6
We stay engaged post-launch to ensure SLA adherence and CX success.
Talk to a Call Center Consultant
Case Study
24/7 coverage needed across US, Europe, and APAC without building internal teams.
Starlit guided vendor selection and secured a multilingual, blended call center provider.
overall
faster response times
within 90 days
CSAT increased
Overall
savings compared to projected internal staffing costs
Outsourcing customer interactions shouldn’t be a gamble. Let Starlit’s call center consulting experts help you find, vet, and launch the right-fit provider – faster, safer, and smarter.
All your queries answered
No, we are a vendor-neutral consulting firm. We match businesses with vetted call center providers based on their unique needs.
Most of our clients are matched within 2–4 weeks after initial consultation.
We work across SaaS, e-commerce, healthcare, fintech, education, logistics, and more.
Starlit remains involved post-launch to help you review performance and recommend changes if needed.
