CUSToMER SUPPORT OUTSOURCING, DONE RIGHT

Delivering fast, reliable support across channels is critical, but building in-house teams can be slow and expensive.

SAVE COST WITH US

Customer Support Outsourcing Can Save You or Cost You

Outsourcing your customer support can improve response times, lower costs, and increase satisfaction.

But without expert guidance, you risk:

Your Success, Our Priority

We Guide the Entire Customer Support Outsourcing Process

We work with you to evaluate your customer support needs and connect you with vetted outsourcing providers that fit your budget, industry, and service model.

WHAT WE OFFER

Customer Support Outsourcing Services We Cover

All providers are vetted for compliance, quality, tools, scalability, and cultural alignment.

Through our partner network, you can outsource:

Inbound & outbound call center support

Live chat & email ticket handling

Social media & community moderation

Technical helpdesk (Tier 1 & Tier 2)

Multilingual and 24/7 coverage

E-commerce, SaaS, healthcare, and more

WORK WITH US

Seamless Integration with Leading Customer Support Tools

When you outsource customer support, technology integration matters. Starlit ensures every matched provider is skilled with major platforms and tools.

Ready to Elevate Your Business?

Do You Provide High-Quality Customer Support Outsourcing?

Starlit selectively partners with proven outsourcing providers that meet our performance, compliance, and cultural alignment standards.

How We Works

How We Connect You with the Right Support Partner

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Discovery Call

We assess your support model, KPIs, and pain points.

Provider Match

You get a curated shortlist of 2–3 qualified outsourcing partners

Guided Selection

We help compare pricing, capabilities, and team setup

Smooth Onboarding

We coordinate timelines, tools, and workflows

Ongoing Support

We stay involved post-launch to monitor performance and recommend changes if needed

Case Study

Scaling a Restaurant Chain's Support with Outsourcing

Challenge

In-house call handling overwhelmed by reservation requests and customer queries.

Solution:

Starlit matched them with a specialized customer support outsourcing provider.

0 %

overall

Cut operational support costs

0 %

Reservation calls in peak hours

0 %

Overall

Increased CSAT score

24/7

support

Without increasing in-house headcount

What Our Clients Say

What Starlit Clients Say About Our Outsourcing Consultant Services

Alan W.

COO, Tech Startup

“Starlit didn’t just connect us to an outsourcing firm, they delivered a partner who now feels like a core part of our company.”

Sarah Lee

CEO, D2C Brand

“As an ecommerce founder, outsourcing felt risky. With Starlit as our outsourcing consultant, the process was smooth and secure.”

Ready to Elevate Your Business?

Book a Free Consultation with a Customer Support Outsourcing Consultant

Don’t waste weeks chasing vendors. Our consultants help you outsource customer support with confidence — using data, strategy, and a vetted partner network.

All your queries answered

Customer Support Outsourcing FAQs

How fast can we outsource customer support with Starlit's help?

Most of our clients are matched with ready-to-launch providers within 2-4 weeks.

Do the providers work with our existing CRMs and ticketing systems?

Yes. We prioritize providers who already specialize in your tools like Zendesk, Salesforce, or Intercom.

Is customer support outsourcing more cost-effective than building an in-house team?

In most cases, yes. Our matched providers help businesses save 40-70% in support costs without compromising service quality.

What if the outsourcing provider isn’t performing?

Starlit stays involved post-launch to monitor KPIs and can help you adjust providers if needed.